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SpainLaboral Kutxa trusted TRISON to reimagine its digital banking branches across Spain — creating more agile, customer-centred environments built for modern service.
Laboral Kutxa needed to renew its branch model. The bank wanted to deliver more direct and personalised service to its customers. However, the challenge went beyond aesthetics. It required optimising physical space, improving operational flow and strengthening brand identity — all while preserving the proximity and human touch that define Laboral Kutxa’s relationship with the people it serves.
TRISON integrated a suite of digital solutions across Laboral Kutxa’s digital banking branches. Specifically, the scope included dynamic signage, appointment and visit management systems, and space optimisation tools. Furthermore, each element was designed to work together as a unified system. As a result, the solution enhances comfort and operational efficiency at every branch, while consistently reinforcing the bank’s identity throughout each customer touchpoint.
Digital tools transform each branch into a more agile, comfortable and future-ready environment.
GET IN TOUCHDynamic signage allows Laboral Kutxa to communicate relevant information at every point of the branch. Additionally, appointment and visit management systems reduce waiting times and streamline customer flow. Consequently, staff can dedicate more time to personalised service rather than managing queues. Space optimisation tools, moreover, help each location adapt to evolving service models — making every area work more effectively for both customers and teams. Therefore, the overall experience feels more intuitive, efficient and consistent across the entire branch network. The transformation of these digital banking branches reflects a clear commitment: modern infrastructure that supports both operational performance and long-term customer relationships.
